Employee Training The Art of Common Sense & Critical Thinking:Excellence in Customer Service.
(eVideo)
Contributors
Published
TMW Media, 2019., [San Francisco, California, USA] : Kanopy Streaming, 2021.
Status
Description
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More Details
Format
eVideo
Language
English
Notes
General Note
Title from title frames.
General Note
Film
General Note
In Process Record.
Date/Time and Place of Event
Originally produced by TMW Media in 2019.
Description
In this program we’ll explore ways to handle difficult people, resolve conflicts and how to improve emails and correspondence. We’ll learn to understand how one's personal behavior reflects the company. Customer service is the art of politely listening and responding to the needs of customers in a professional and timely manner. Good service with a kind, understanding voice will exude confidence and compassion. Even the most difficult customer can benefit from your tact, poise and steadiness. Good attitude makes all the difference and sets an organization way above its competitors.
System Details
Mode of access: World Wide Web.
Citations
APA Citation, 7th Edition (Style Guide)
Chriest, A. (2019). Employee Training The Art of Common Sense & Critical Thinking:Excellence in Customer Service. TMW Media.
Chicago / Turabian - Author Date Citation, 18th Edition (Style Guide)Chriest, Alan. 2019. Employee Training The Art of Common Sense & Critical Thinking:Excellence in Customer Service. TMW Media.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 18th Edition (Style Guide)Chriest, Alan. Employee Training The Art of Common Sense & Critical Thinking:Excellence in Customer Service. TMW Media, 2019.
UCL Harvard Citation (Style Guide)Chriest, A. (2019). Employee training the art of common sense & critical thinking:excellence in customer service. [San Francisco, California, USA]: TMW Media.
MLA Citation, 9th Edition (Style Guide)Chriest, Alan. Employee Training The Art of Common Sense & Critical Thinking:Excellence in Customer Service. TMW Media, 2019.
Note: Citations contain only title, author, edition, and publisher. Only UCL Harvard citations contain the year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of May 2025.
Staff View
Grouped Work ID
55be95ad-715c-bcc3-cce0-cbe878a9feff-eng
Grouping Information
| Grouped Work ID | 55be95ad-715c-bcc3-cce0-cbe878a9feff-eng |
|---|---|
| Full title | employee training the art of common sense and critical thinking excellence in customer service |
| Author | tmw media |
| Grouping Category | movie |
| Last Update | 2024-03-15 10:54:27AM |
| Last Indexed | 2026-01-11 00:28:35AM |
Book Cover Information
| Image Source | sideload |
|---|---|
| First Loaded | Jun 28, 2022 |
| Last Used | Jan 1, 2026 |
Marc Record
| First Detected | Feb 23, 2021 12:00:00 AM |
|---|---|
| Last File Modification Time | Jul 16, 2025 03:31:32 PM |
MARC Record
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| 500 | |a Title from title frames. | ||
| 500 | |a Film | ||
| 500 | |a In Process Record. | ||
| 518 | |a Originally produced by TMW Media in 2019. | ||
| 520 | |a In this program we’ll explore ways to handle difficult people, resolve conflicts and how to improve emails and correspondence. We’ll learn to understand how one's personal behavior reflects the company. Customer service is the art of politely listening and responding to the needs of customers in a professional and timely manner. Good service with a kind, understanding voice will exude confidence and compassion. Even the most difficult customer can benefit from your tact, poise and steadiness. Good attitude makes all the difference and sets an organization way above its competitors. | ||
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